Facilitating with Stories

There is nothing like a good story! This practical program covers types of stories, characteristics of good stories and the benefits of using them in training.

A major focus is on the key elements for constructing impactful stories and the many different ways of using stories in training (and when not to use them).

“I started with high expectations and I still walked away from the workshop with more than I expected to.  This doesn’t happen often.  Overall a great workshop that I highly recommend to other facilitators and learning professionals.”

Maureen Owen, Owen Consulting Services

705 CPD Hours

This facilitation program consists of four phases:


As shown above, this online program consists of ten levels, which extend over nine weeks. Throughout this period, learners are encouraged to collaborate and share ideas through a program chat room.

Phase 1: READY 
This phase comprises one or two simple preparation activities to help focus your initial learning and subsequent application.

Phase 2: SET

The two hour live facilitator-led workshop will provide you with practical, research-based concepts and principles to enhance your knowledge and skills.

Phase 3: GO
Transfer of learning to the workplace is essential to continue the learning process and obtain maximum benefits from the program.

This phase covers your application and exploration of the know-how gained during the virtual workshop and concludes when you commence Phase 4.

Practical activities in this phase are included for a number of purposes:

  • Focus attention
  • Stimulate recall
  • Reinforce learning
  • Encourage application
  • Strengthen memory
  • Guide action

These activities include for example; peer conversations, challenges, checklists, internet resources, specific facilitation techniques, scenario analysis, self-assessment and further reading.

Phase 4: SHOW
In order to complete the program and receive a Certificate of Achievement, you need to submit an achievement story.

This simply involves answering four questions about the learning you applied and what you gained from the experience.

Click here to see FAQs

The Power of Stories

  • Experiencing a Story
  • Why Stories are Powerful

Using Stories in Training

  • Different Ways of Using Stories
  • Harnessing Learner Stories

Telling Great Stories

  • What Makes Stories Great
  • Ability to enhance learner engagement and maximize learning
  • Content that is based on extensive research and experience
  • Opportunity to observe ‘master facilitators’ in action
  • The workshops model world-class instructional designs
  • Skills that are practical and immediately transferrable

Geoff Rip
Research Director – Institute for Learning Professionals (ILP)
Bachelor of Business Science, MBA (specialising in Organisation Development)

Geoff has extensive experience in the provision of consulting and training services, both in Australia and overseas. He is well known for designing innovative and highly effective training programs and facilitated performance improvement tools/processes.Geoff’s research and designs have covered a wide range of areas, including critical thinking, emotional intelligence, employee engagement, facilitation skills, financial acumen, instructional design, leadership, learning culture, relationship building, service improvement, teamwork, and values alignment.

Some of his designs have been widely used by well-known multi-national organisations and his programs have a track record of producing outstanding results for clients.Organisations that have benefited from Geoff’s work include Bank of Melbourne, BIG W, CGU Insurance, Department of Infrastructure, Department of Immigration and Citizenship, BWS, Laing O’Rourke, Queensland Health, Queensland Rail, St. George Bank, Suncorp, and Woolworths.

Geoff is also Principal Consultant of Bottom-line Learning, which specialises in business acumen training. He has a Bachelor of Business Science (Hons) and an MBA degree (with a focus on Organisation Development).


  • Content can be customised to ensure relevance to your organisational needs and situations.
  • Far more cost-effective than attending public programs.
  • Materials can be customised to incorporate your organisation’s branding.
  • Organisational situations are discussed in confidence.
  • Workshops can be delivered when and where you need them.



The Designing for Learning program is based on unique research conducted by Professor Sylvia Downs at the Industrial Training Research Unit, University College London, and subsequently at the Occupational Research Unit at the University of Wales, Institute of Science and Technology. Her initial focus was on identifying ways to help individuals improve their learning, especially to cope with change in the workplace.

Sylvia subsequently investigated why some trainers were more effective than others and what factors were blocking learning. Based on her research, she developed highly practical models and techniques that simplify training design and maximise learning.


  • The MUD Model of learning methods/strategies.
  • When errors are helpful in learning and when they are not.
  • The important distinction between learning skills and learning styles.
  • How to identify the learning needs inherent in jobs or tasks.
  • The need for trainers to ‘trigger’ specific learning processes.
  • The difference between input, process and output methods of training.
  • Key criteria for selecting appropriate training methods.
  • How to match training methods to what needs to be learnt.
  • A simple yet highly effective method for gathering ideas from a group.
  • Why blindly following adult learning principles is dangerous.
  • How to improve the predictability of learning outcomes.
  • Practical ways of increasing learner engagement and retention.
  • Seven ‘Keys to Understanding’ (types of questions).
  • How to use the ‘Bucket Model’ to develop understanding.
  • Techniques for helping people learn procedures and processes.
  • Use of the ThIRST Model to design training sessions/activities.
  • How training can inadvertently block learning and how to avoid this.

The Designing for Learning workshop models the ‘productive learning’ principles and methods that are the focus of the training.

What happens next?

We will email you a quote. If you are happy to proceed, then we can arrange a suitable time to discuss the successful implementation of the program.

How we ensure the success of the program?
  1. We meet with you (online or telephone) to identify the specific performance outcomes you would like to achieve from the program, and implementation process using our Ready, Set, Go, Show model.
  2. We assist you in preparing the participants to get READY for the program.
  3. The workshop component of the program is delivered; to SET the participants up with the necessary knowledge and skills to apply the learning.
  4. Participants GO back to the workplace to apply their learning and learn from application. We will provide customised support to reinforce learning and increase the probability that the learning is successfully implemented.
  5. Participants capture their experience and SHOW what they learnt and achieved.
Need More Information?

To chat with one of our friendly team, please call us on 1300 768 660.


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